2218 Privacy Policy — How We Collect and Protect Your Data
2218 places highest importance on user privacy. This policy clearly explains what data we collect, why, and how we protect it.
Last Updated: 2026
What Information Is Collected
When using the 2218 platform, we may collect the following types of information:
Account Information
- Name, email address, phone number, and date of birth provided during registration.
- National ID or passport details for identity verification.
- Account passwords are stored in encrypted form and never in readable plain text.
Payment and Financial Information
- Records of deposit and withdrawal transactions via bKash or Nagad (BDT / ৳).
- Information necessary to process payments — full payment account details are never stored on our servers.
Device & Browser Information
- IP address, browser type, operating system, and device type.
- Logs of your activity on the platform — pages you visited and duration of stay.
Cookies & Tracking Information
- Session cookies and preference cookies used to enhance your browsing experience.
- Cookies can be disabled from browser settings, but some services may be limited.
Purpose of Data Usage
2218 uses collected data only for the following purposes:
- Account Management: For registration, login, identity verification, and account security purposes.
- Payment Processing: To process deposits and withdrawals and prevent financial fraud.
- Service Development: Analyzing user experience to improve the platform's quality.
- Contact: To provide customer service, promotional updates, and inform about policy changes.
- Legal Obligations: To comply with requests from regulatory authorities under applicable laws in Bangladesh.
2218 never sells your information to third parties for marketing or advertising.
Data Storage and Security
2218 uses industry-standard security measures to protect user data:
- All data transmissions are conducted over encrypted connections.
- Passwords and sensitive data are stored in hashed form.
- Server access is restricted and controlled — only authorized personnel are granted entry.
- Regular security reviews and audits are conducted.
Your information is retained while your account is active and as needed to fulfill legal obligations. Some transaction records may remain after account closure for compliance.
Data Sharing with Third Parties
2218 generally does not share users' personal data with third parties, except in these limited cases:
- Payment Processor: Minimal information is shared with payment providers like bKash and Nagad to complete transactions.
- Legal Claims: Information may be disclosed to courts or government authorities upon valid request.
- Fraud Prevention: Limited information may be shared with relevant organizations to prevent fraudulent activities.
Any third-party partners must comply with 2218's privacy standards. Confidentiality agreements are signed before sharing data.
User Rights & Policy Changes
Your Data Rights
Each 2218 user has the following rights over their personal data:
- Right of Access: You can request to know what data we store about you.
- Right to Modify: Contact Support to update incorrect or outdated information.
- Right to Deletion: You may request deletion of your information under certain conditions. However, some data may be retained longer due to legal obligations.
- Right to Data Portability: You may request a copy of your account data.
Privacy Policy Updates
2218 reserves the right to update this Privacy Policy as needed. Registered users will be notified of major changes. Check the "Last Updated" date at the top of the page for the latest version.
For any data rights requests, contact [email protected]. Our team typically responds within 7 business days. For more questions, FAQ Section View.